Overview
As a subscriber to the Detecta Monitoring solution in New Zealand you will have access to the following support:
- Telephone support – During core business hours (9-5, 5 days per week)
- Online helpdesk support 24x7 - response time within 4 hours
Support process
When requesting support you can engage the Detecta team in one of two ways:
- Email [email protected] a member of the team will pick up the request and either respond immediately or advise a time frame on when a response/resolution can be expected.
- Where the request is urgent, please use the words “URGENT” at the beginning of the subject line
- Phone the team on (09) 448 1216, we are happy to take your calls during normal business hours and answer any questions you may have directly
Response time frames
- During New Zealand business hours
- Urgent requests will be addressed immediately
- Normal requests will be addressed within a 4 hour period, where this is not possible the team will advise an expected resolution time.